Tuesday, November 10, 2009

Say My Name

Christmas is coming - the decorations are out and I have a feeling that The Crazies are coming. Expect them to pop up in future posts.

Today there was a cute moment at work. This sweet middle-aged man, we'll call him Courier Guy - he's a regular - pops by GJ's every Tuesday, to pick up a flat white for himself, and a cold espresso frappe drink for his daughter. It's his personal mission to see how many GJ franchises he can visit in a day (because he travels everywhere all the time.) I believe his record stands at 4.

Anyway, every time he comes to get his coffee, he always greets me by my name, even when I'm not wearing my nametag, which is sweet. So as per usual, as I'm walking up to take his order from the other side of the kiosk, he greets me.

He then proceeds to tell me about how he embarrassed himself the other day by calling the girl serving him at a GJs in another suburb M, because he hadn't seen me for about a week and he "really appreciated the good service" here and "had [me] on [his] mind."

I found it sweet, but after typing this entry out, I realise it sounds slightly creepy.

As a side note - this is a pet peeve of mine:

To those who come up to my register and order a "standard-sized coffee", I have no idea what your idea of standard is, nor do I understand what you mean by "coffee". There are many types of coffees, which one do you want? Latte? Cappuccino? Flat white? Macchiato? WHAT?
Okay, so I guess the medium size is called 'regular' for a reason, and a flat white is about the closest you can get to the white coffee you'd make at home with instant coffee or a plunger or something. So, I'll always either ask "what kind of coffee were you after?" or "so was that a regular sized flat white?"

Believe me when I say I'm only asking these questions because I want you to get the drink you want because I like my customers to be happy with their product. I just want to make sure I've got everything right. Is it really necessary to glare at me, huff and say "I wanted a small cappuccino!" in this really obnoxious rude voice? And then proceed to state arrogantly that "that's the standard coffee."

Well, I don't know, who decided this and why wasn't I told?

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